Terms and Conditions

1. Introduction

Welcome to CareBridge Kenya. By using our services, you agree to these terms. Please read them carefully.

2. Services

CareBridge Kenya provides home care and medical support services including but not limited to:

3. Service Agreement

3.1 Care Assessment

Before commencing services, we conduct a comprehensive care assessment to determine the appropriate level of care needed.

3.2 Scheduling

Service schedules are agreed upon in advance and may be adjusted with appropriate notice from either party.

4. Payment Terms

Payment terms and conditions include:

5. Cancellation Policy

We require at least 24 hours notice for service cancellation. Late cancellations may incur charges.

6. Liability

While we strive to provide the highest quality care, CareBridge Kenya's liability is limited to the extent permitted by law.

7. Privacy Policy

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws.

Last Updated: September 2025

Cancellations and Schedule Changes

Please contact CareBridge as early as possible when a visit needs to be cancelled or rescheduled. Charges and notice requirements will be explained before care begins and may depend on the agreed care plan.

Payments

Fees, payment timing, and any additional charges will be agreed with the family before services begin. CareBridge may pause services where agreed payments remain outstanding.

Caregiver Replacement

If a caregiver is unavailable or the match is not working well, contact our team promptly. We will review the concern and work with the family to arrange suitable replacement support where available.